BSI Hits Record 24.3 Million Customers in H1 2026: Tech Strategy Fuels Massive Growth

Jakarta, July 12, 2026 – PT Bank Syariah Indonesia Tbk (BSI) continues to assert its dominance in both national and international banking arenas. At the close of the first half of 2026, BSI announced a historic milestone, with its customer base surging past 24.3 million. This figure is not merely a new record for Indonesia's largest Islamic bank but also a reflection of a comprehensive strategy focused on technological innovation and expanded accessibility.

The solid performance recorded by BSI underscores its strategic position in accelerating the growth of the Islamic economy. “Achieving 24.3 million customers in the first half of this year is clear evidence of public trust and the success of our efforts to provide modern, inclusive, and relevant sharia banking services,” stated Hery Gunardi, BSI's President Director, in an official release. “We are not only growing in quantity but also continuously improving the quality of our services and our contribution to national economic development.”

Technology Investment as the Core of Growth

Behind the surge in customer numbers lies BSI's massive investment in digital technology infrastructure and capabilities. Since the beginning of 2026, BSI has aggressively upgraded its BSI Mobile application, introducing artificial intelligence (AI)-driven features for service personalization, and strengthening its cybersecurity systems. Smoother digital onboarding features and integration with other digital ecosystems have also been key successes in attracting millennials and Gen Z.

“Digital transformation is no longer just an option; it's a necessity,” commented Haris Suryadi, a Banking Analyst from Indoprime Consult. “BSI has understood this exceptionally well, integrating AI for predictive data analytics and more responsive customer service. This approach allows them to offer more personalized and relevant products, which significantly enhances customer retention and acquisition.”

Positive Impact and Bright Prospects

BSI's achievement has widespread positive implications, not only for the Islamic financial industry but also for financial inclusion in Indonesia. With an increasingly broad reach, BSI is instrumental in accelerating sharia financial literacy and inclusion across all segments of society, from urban centers to rural areas.

Looking ahead, BSI plans to further solidify its leadership position through continuous innovation. The focus will remain on developing more sophisticated digital services, expanding into underserved market segments, and enhancing collaborations with various parties, including fintech startups. “We are committed to continuing to be a pioneer in the digital sharia banking ecosystem, bringing the benefits of the Islamic economy to more people and becoming a source of pride for Indonesia,” concluded Hery Gunardi.